Question 1

What exactly do you do?

Accepted Answer

We send a vetted chef to your home to cook using your groceries. We plan the menu with you, cook in your kitchen, clean up, and leave meals portioned and labelled.

You can read more about the whole process on our How it Works page.

Question 2

Do you grocery shop or supply groceries?

Accepted Answer

No. We do not grocery shop and we do not supply groceries. You buy what you want, from where you want. That keeps things transparent and avoids markups.

If grocery shopping is the part you hate most, there are plenty of grocery delivery services you can use. We will build your list so it is easy to click and order.

Question 3

How many meals do I get in a visit?

Accepted Answer

Most clients get 3 to 4 meals done in a 3 to 4 hour visit, plus optional breakfast, snacks or lunch prep if you want it. Exact output depends on household size, dietary restrictions, and the style of meals you choose.

Question 4

What does it cost?

Accepted Answer

Our rate is $60 per hour. Most sessions run 3 to 4 hours.

Question 5

How does menu planning work?

Accepted Answer

You tell us your household size, dislikes, allergies, and goals (high protein, gluten free, health focused, kid friendly). We propose a menu that gives you variety and gets you out of the same weekly food routine. You approve it, then we send your grocery list~2 days before your scheduled prep session.

Question 6

Can you handle dietary restrictions and allergies?

Accepted Answer

Yes. Allergies, intolerances, dislikes, and preferences are collected during onboarding and shared with your chef.

If something is a hard no, we treat it as such.

Question 7

Do I need to be home while you cook?

Accepted Answer

Not necessarily. Many clients choose to provide secure access to their home — similar to how you might work with a housekeeper or cleaner.

We use Jobber to securely store client information, including entry notes such as a temporary door code or lockbox details. If you provide a unique or time-limited entry code for your chef, you do not need to be home for the full session.

If you prefer not to share access or leave a key, then someone will need to be home at the start of the session and remain available for the duration.

In all cases, we ask that someone is present at the beginning of the first session to review any notes, preferences, or kitchen details.

Question 8

What do you need from me to make this smooth weekly?

Accepted Answer

Two things:
A quick menu approval by the deadline you agree to
Groceries on hand before your chef arrives

If you go quiet for days, it slows everything down and makes the service frustrating.

Question 9

What if I like to control every step?

Accepted Answer

You can make the meal plan yourself, and get exactly the groceries you want, but our chefs need autonomy to run a clean, safe workflow. If you want to approve every step in real time or micromanage, you will not enjoy the process and our chefs will not either and it may not be the service for you.

Question 10

What boundaries do you need in the home?

Accepted Answer

We need chef autonomy and a safe, respectful working environment so the chef can focus.

Kids, pets, and clients can absolutely be home, but we may ask for space around the kitchen for safety. Please avoid disruptions in the kitchen area while we work.

Question 11

Are your chefs vetted? Is Maison Prep insured?

Accepted Answer

Yes. Maison Prep is insured, and every chef is vetted by the founders before they cook in a client’s home. Our chefs are required to have a valid Food Handler certificate and a police background check, and we only onboard people we trust to show up professionally, work safely, and respect your home.

Question 12

Do you clean up?

Accepted Answer

Yes. We clean as we go and leave the kitchen in good shape.

Question 13

Do you portion and label?

Accepted Answer

Yes. We portion and label meals so you know what is what, when to eat it, and what can be frozen.

This can be done in whatever way you prefer - individual whole meals ready to heat and eat, or individual ingredients or items seperate for more of a buffet style that allows family members to customize their own meals.

Question 14

What containers do you use?

Accepted Answer

You provide containers so it fits your preferences and storage space. If you want recommendations, we can suggest options.

Question 15

Do you offer weekly or biweekly service?

Accepted Answer

Both. Weekly works best for families who want weeknights fully handled. Biweekly works if you like leftovers, can freeze some or you cook sometimes.

Question 16

Do you charge travel?

Accepted Answer

Travel can apply outside our included radius and will be shown in your quote if it applies.

Question 17

Do you provide invoices and service records?

Accepted Answer

Yes. We invoice through our system so you have clean records and a service history you can reference anytime.

Frequently Asked Questions