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Frequently Asked Questions
General
We send a vetted chef to your home to cook using your groceries. We plan the menu with you, cook in your kitchen, clean up, and leave meals portioned and labelled.
You can read more about the whole process on our How it Works (/s-projects-side-by-side)page.
No. We do not grocery shop and we do not supply groceries. You buy what you want, from where you want. That keeps things transparent and avoids markups.
If grocery shopping is the part you hate most, there are plenty of grocery delivery services you can use. We will build your list so it is easy to click and order.
Most clients get 3 to 4 meals done in a 3 to 4 hour visit, plus optional breakfast, snacks or lunch prep if you want it. Exact output depends on household size, dietary restrictions, and the style of meals you choose.
Our rate is $60 per hour. Most sessions run 3 to 4 hours.
You tell us your household size, dislikes, allergies, and goals (high protein, gluten free, health focused, kid friendly). We propose a menu that gives you variety and gets you out of the same weekly food routine. You approve it, then we send your grocery list~2 days before your scheduled prep session.
Yes. Allergies, intolerances, dislikes, and preferences are collected during onboarding and shared with your chef.
If something is a hard no, we treat it as such.
Not necessarily. Many clients choose to provide secure access to their home — similar to how you might work with a housekeeper or cleaner.
We use Jobber to securely store client information, including entry notes such as a temporary door code or lockbox details. If you provide a unique or time-limited entry code for your chef, you do not need to be home for the full session.
If you prefer not to share access or leave a key, then someone will need to be home at the start of the session and remain available for the duration.
In all cases, we ask that someone is present at the beginning of the first session to review any notes, preferences, or kitchen details.
Two things:
1. A quick menu approval by the deadline you agree to
2. Groceries on hand before your chef arrives
If you go quiet for days, it slows everything down and makes the service frustrating.
You can make the meal plan yourself, and get exactly the groceries you want, but our chefs need autonomy to run a clean, safe workflow. If you want to approve every step in real time or micromanage, you will not enjoy the process and our chefs will not either and it may not be the service for you.
We need chef autonomy and a safe, respectful working environment so the chef can focus.
Kids, pets, and clients can absolutely be home, but we may ask for space around the kitchen for safety. Please avoid disruptions in the kitchen area while we work.
Yes. Maison Prep is insured, and every chef is vetted by the founders before they cook in a client’s home. Our chefs are required to have a valid Food Handler certificate and a police background check, and we only onboard people we trust to show up professionally, work safely, and respect your home.
Yes. We clean as we go and leave the kitchen in good shape.
Yes. We portion and label meals so you know what is what, when to eat it, and what can be frozen.
This can be done in whatever way you prefer - individual whole meals ready to heat and eat, or individual ingredients or items seperate for more of a buffet style that allows family members to customize their own meals.
You provide containers so it fits your preferences and storage space. If you want recommendations, we can suggest options.
Both. Weekly works best for families who want weeknights fully handled. Biweekly works if you like leftovers, can freeze some or you cook sometimes.
Travel can apply outside our included radius and will be shown in your quote if it applies.
Yes. We invoice through our system so you have clean records and a service history you can reference anytime.
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